Support Guide

This guide explains how to file and track support tickets with the CCI xG Testbed admin team using the Support tab in the booking portal.

Video Tutorial

Filing a Support Ticket

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What is the Support Tab?

The booking portal at https://booking.ccixgtestbed.org includes a Support tab alongside Book USRP, My Reservations, USRP & GPU Access, OpenStack Quota, and Resources. Use it to report testbed issues and get help from the admin team without leaving the portal or logging in anywhere else.

Filing a New Ticket

  1. Sign in to the booking portal and select the Support tab.

  2. Select the New ticket sub-tab.

  3. Fill in the fields:

    • Category: the affected project (e.g., OpenStack, Clear-ML, Near-RT-RIC, Non-RT-RIC, or SDR Booking).

    • Title: a brief, descriptive summary of the issue.

    • Describe the issue: include the affected project, USRP, time window, and any error text you saw.

    • Attach images (optional): up to 3 images, 4 MB each.

  4. Click Submit ticket.

Note

After submitting, a confirmation banner shows that the testbed team has been notified. Your ticket then appears under My tickets with a ticket number, category, status, and submission date.

Viewing and Replying to Tickets

  1. Select the My tickets sub-tab to see all tickets you have filed, along with their Status (open or resolved) and submission date.

  2. Click View on any row to open that ticket’s thread. Your original report and account details (name and email) are attached automatically.

  3. Use Reply to the testbed team to add follow-up details or attach further images.

  4. Once the issue is resolved, click Close to close the ticket.

Tip

Include as much detail as possible in your first message (affected project, USRP number, booking time window, and exact error text) so the testbed team can respond faster.